Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

CTIClientSignature 
(optional)

The Client Signature of the CTI 
client associated with this agent. 

STRING

64

AgentID (optional)

The agent’s ACD login ID.

STRING

12

AgentExtension 
(optional)

The agent’s ACD teleset extension

STRING

16

AgentInstrument 
(optional)

The agent’s ACD instrument num-
ber.

STRING

64

Duration (optional)

If present specifies in seconds the 
anticipated time in the state 
specified. This useful for work 
states to estimate the time before 
going ready or not ready.

UINT

4

NextAgentState

The next agent state (if known) 

USHORT

2

FltSkillGroup 
Number

The number of an agent SkillGroup 
queue that the call has been added 
to, as known to the peripheral. May 
contain the special value 
NULL_SKILL_GROUP 
(

) when not applicable or 

not available. There may be more 
than one SkillGroupNumber field 
in the message (see 
NumSkillGroups).

INT

4

FltSkillGroupID

The Unified ICM SkillGroupID of 
the agent SkillGroup queue that the 
call has been added to. May 
contain the special value 
NULL_SKILL_GROUP 
(

) when not applicable or 

not available. There may be more 
than one SkillGroupID field in the 
message (see NumSkillGroups). 
This field always immediately 
follows the corresponding 
SkillGroupNumber field.

UINT

4

FltSkillGroup 
Priority

The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available. There 
may be more than one 
SkillGroupPriority field in the 
message (see NumSkillGroups). 
This field always immediately 
follows the corresponding 
SkillGroupID field.

USHORT

2