Cisco Cisco Prime Collaboration Assurance 11.5 Information Guide
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 1 of 3
Customer Case Study
EXECUTIVE SUMMARY
Industry: Semiconductor fabrication
Location: Global footprint
Company Size: More than 13,000 employees
BUSINESS IMPACT
● Rapid detection and resolution of call quality
issues.
● Lower TCO: Reduction in network
management costs of by using one system to
manage voice and video networks.
manage voice and video networks.
● Ensuring optimal capacity based on usage
patterns and demand for UC resources over
the long term.
the long term.
Cisco Prime
™
Collaboration Assurance and
Analytics
Cisco Prime
™
Collaboration Assurance and Analytics enables a leading
semiconductor foundry to quickly resolve Unified Communications service quality
issues and ensure optimal capacity, which results in a superior Unified
Communications experience for its employees.
issues and ensure optimal capacity, which results in a superior Unified
Communications experience for its employees.
Business Challenge
A leading semiconductor foundry with a global manufacturing and
technology footprint and more than 13,000 employees spread out
across the world has deployed Cisco Unified Communications
solution to achieve agility and efficiency with its operations.
Services offered by Cisco Unified Communications are crucial for its
operations. To improve operational efficiency, the enterprise’s IT
operations. To improve operational efficiency, the enterprise’s IT
staff needed a solution to effectively monitor a large, multi-cluster,
multi-site Cisco Unified Communications network, which includes
5,000 hard phones and 3,000 softphones in each cluster. With three
clusters spread across the world, the enterprise’s IT needs to
clusters spread across the world, the enterprise’s IT needs to
manage approximately 24,000 hard phones and softphones.
Employees constantly complained about poor call quality issues. Network engineers needed a system that collects
call quality metrics and measures performance over time to resolve call quality degradation issues.
This enterprise will be in aggressive growth mode for the next 8 to 10 years and plans to add about 1,000 new
employees over the next 8 to 16 months. Therefore, its IT managers also needed a solution that helps them with
optimizing Cisco Unified Communications resources and enable them to plan for future capacity based on reliable
insights obtained over the long term.
Essentially, IT staff required a system to minimize end-user complaints and ensure optimal capacity that results in
a superior Unified Communications experience for all employees.
Solution & Results
Cisco Prime Collaboration Assurance and Analytics was deployed to manage their Unified Communications
network.
Cisco Prime Collaboration Assurance provided IT with Voice Call Quality Reports with details about call quality
metrics, such as packet loss, jitter, and MOS scores as well as type of service (ToS) values,- a crucial parameter
that determines quality of service (QoS). Using Cisco Prime Collaboration Assurance reports, an IT manager
instantly detected that QoS settings were not configured properly for some of the softphones, resulting in poor call
quality. Misconfigurations of switch ports were also discovered.