Cisco Cisco IP Queue Manager Troubleshooting Guide

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 No Data Available in the Historical Reports
      Solution
 Graphs not Generated in Historical Reports
      Solution
 Historical Reports are Inaccurate or Missing Data
 UCCX Historical Reporting Database Access Error on Resource Table
      Solution
 Related Information

This document discusses how to troubleshoot some of the issues that appear when you try to generate
historical reports in Cisco Unified Contact Center Express (UCCX).

Cisco recommends that you have knowledge of these topics:

Cisco Unified Contact Center Express 5.x and later

• 

The information in this document is based on the Cisco Unified Contact Center Express 5.x and later.

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

The user might receive the "No Data Available in the Historical Reports" from 'Historical Reporting Client'
message, even though the date range given by the user is valid to get report data. In this scenario, both
Historical DataStore and Agent DataStore of 'DataStore Control Center' display this error message: