Cisco Cisco Unified Contact Center Enterprise 8.5(1) Troubleshooting Guide
Troubleshoot ICM Using ProcMon Utility
Commands for PG Processes
Commands for PG Processes
Contents
Introduction
Prerequisites
Requirements
Components Used
Usage
Java Gateway Process
Agent Peripheral Interface Manager
Computer Telephony Integration Server
Related Links
Introduction
This document describes troubleshooting commands for Cisco Unified Intelligent Contact
Management (ICM) product using Process Monitor Console (ProcMon) against JTAPI Gateway
(JGW), Peripheral Interface Manager (PIM), and Computer Telephony Integration Server
(CTISVR) processes.
Management (ICM) product using Process Monitor Console (ProcMon) against JTAPI Gateway
(JGW), Peripheral Interface Manager (PIM), and Computer Telephony Integration Server
(CTISVR) processes.
Prerequisites
Requirements
Cisco recommends that you have knowledge of this topic:
UCCE Peripheral gateway
●
Components Used
The information in this document is based on UCCE version 11.x.
Usage
You can run ProcMon utility from a Telnet session or a DOS command prompt. This section
provides the list of basic ProcMon process-specific commands for use with processes such as:
provides the list of basic ProcMon process-specific commands for use with processes such as:
JTAPI Gateway (JGW)
●
Agent Peripheral Interface Manager (PIM)
●
Computer Telephony Integration Server (CTISVR)
●
Java Gateway Process