Cisco Cisco Unified Contact Center Enterprise 8.5(3) Troubleshooting Guide
UCCE Server/Client Tool Use to Troubleshoot the
Network
Network
Document ID: 117546
Contributed by Nebojsa Zdravkovic, Cisco TAC Engineer.
May 27, 2014
May 27, 2014
Contents
Introduction
Setup
Example Setup
Usage Parameters
Setup
Example Setup
Usage Parameters
Introduction
This document describes the Server/Client tool and provides clarification about the output generated and the
usage parameters. The Server/Client tool is supplied with all Unified Contact Center Enterprise (UCCE)
versions and is located in the c:\icm\bin folder. It can be useful in order to troubleshoot the network or to
prove that the network has problems. Network issue identification is important in the UCCE environment,
because the usual ping command does not provide a full picture of the network.
usage parameters. The Server/Client tool is supplied with all Unified Contact Center Enterprise (UCCE)
versions and is located in the c:\icm\bin folder. It can be useful in order to troubleshoot the network or to
prove that the network has problems. Network issue identification is important in the UCCE environment,
because the usual ping command does not provide a full picture of the network.
Setup
Here are the steps for quick setup:
On Router B (PGB), open a command prompt window and input:
server ServerHighIPAddress 50001 /rptintvl 10000
Note: For the command, enter the high priority IP address of Router B for the ServerHighIPAddress.
1.
On the Router A (PGA), open a command prompt window and input:
client ServerHighIPAddress 50001 /localaddr ClientHighIPAddress
/htbt 1 /msgintvl 100 /burst 30 /msgsize 1000
/rptintvl 10000 /bucketsize 50
Note: For the command, enter the the high priority IP address of Router B (PGB) for the
ServerHighIPAddress and the high priority IP address of Router A (PGA) for the
ClientHighIPAddress.
ServerHighIPAddress and the high priority IP address of Router A (PGA) for the
ClientHighIPAddress.
2.