Cisco Cisco Unified Contact Center Enterprise 8.0(1) Troubleshooting Guide
UCCE Outbound Dialing List GMTPhone01− 10
Values
Values
Document ID: 119145
Contributed by Anuj Bhatia and Senthilkumar Sankar, Cisco TAC
Engineers.
Jul 09, 2015
Engineers.
Jul 09, 2015
Contents
Introduction
Prerequisites
Requirements
Components Used
Explanation
Prerequisites
Requirements
Components Used
Explanation
Introduction
This document describes the technique required to populate the "GMTPhone01" − "GMTPhone10" values for
the customer records which are imported in the Dialing List table of campaigns.
the customer records which are imported in the Dialing List table of campaigns.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco Unified Contact Center Enterprise (UCCE)
•
Cisco UCCE Release 8.x Session Initiation Protocol (SIP) or Skinny Client Control Protocol (SCCP)
dialer
dialer
•
Components Used
The information in this document is based on the Cisco UCCE outbound dialer.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Explanation
Presently the BAImport process supports up to 10 phone numbers for a particular customer record. These
phone numbers have a GMTPhone field associated with them in the Dialing List table, so that the system is
aware of the time zone in which these numbers are located.
phone numbers have a GMTPhone field associated with them in the Dialing List table, so that the system is
aware of the time zone in which these numbers are located.