Cisco Cisco Unified Contact Center Enterprise 8.5(1) Troubleshooting Guide
Cisco IPCC Error Codes
Document ID: 26142
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Error Codes
Trace Bit Information
Related Information
Prerequisites
Requirements
Components Used
Conventions
Error Codes
Trace Bit Information
Related Information
Introduction
This document provides peripheral error codes generated for the Cisco CallManager Peripheral Gateway
(PG). You can use these error messages to troubleshoot problems in an Internet Protocol Contact Center
(IPCC) environment. The check command−line utility allows you to view all known Cisco CallManager PG
error codes. This utility is part of the CallManager PG in Cisco Intelligent Contact Management (ICM)
Version 4.6.1 and later. The tool captures first−, second−, and third−level trace messages in detail and
indicates which of these processes generates the error:
(PG). You can use these error messages to troubleshoot problems in an Internet Protocol Contact Center
(IPCC) environment. The check command−line utility allows you to view all known Cisco CallManager PG
error codes. This utility is part of the CallManager PG in Cisco Intelligent Contact Management (ICM)
Version 4.6.1 and later. The tool captures first−, second−, and third−level trace messages in detail and
indicates which of these processes generates the error:
Peripheral Interface Manager (PIM)
•
Java Telephony Application Programming Interface (JTAPI) gateway
•
Cisco CallManager
•
A symbol peripheral error message reports on the soft phone. A brief description displays with the error
message along with an indication of which process generated the error and the event that occurred. This table
shows examples:
message along with an indication of which process generated the error and the event that occurred. This table
shows examples:
Error
Indicates . . .
PERERR_TELDRIVE
The telephony driver layer generated
the error.
the error.
PERERR_JTCLIENT
The JTAPI client generated the error.
PERERR_JTAPPLAY
The JTAPI application layer generated
the error.
the error.
PERERR_GW_E
The JTAPI gateway generated the
error.
error.
PERERR_CM
Cisco CallManager generated the error.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Troubleshoot and support the Cisco ICM PG
•