Cisco Cisco Unified Contact Center Enterprise 8.0(1) Troubleshooting Guide

Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions

IPCC Error (10120)
      Problem
      Solution
IPCC Error (10154)
      Problem
      Solution
IPCC Error (10116)
      Problem
      Solution
IPCC Error (12005)
      Problem
      Solution
 Related Information

Cisco Unified Mobile Agent (Unified MA) enables an agent that uses any PSTN phone and a broadband VPN
connection (for agent desktop communications) to function just like a Unified CCE agent that is located in a
formal call center and that uses a Cisco IP Phone monitored and controlled by Cisco Unified Communications
Manager (Unified CM) JTAPI.

Unified MA login is very similar to a standard agent login with the exception of the Instrument ID and the
additional Phone Number field. The agent is given a standard username and password, but they need to be
assigned a unique LCP (Local Connection Port) number. Also refer Mobile Agent Guide for Cisco Unified
Contact Center Enterprise & Hosted.

This document describes how to troubleshoot some Cisco Unified Mobile Agent login issues.

There are no specific requirements for this document.

The information in this document is based on the Cisco Unified Contact Center Enterprise & Hosted Release
7.5(1).