Cisco Cisco Unified Contact Center Enterprise 8.5(1) Troubleshooting Guide

This issue can occur if the Unified MA has entered an invalid Instrument ID. For example, the issue can occur
when the Instrument ID of a valid IP Phone (Non−LCP) was entered. You must verify that the agent uses the
correct LCP.

If the Unified MA does not check the Mobile Agent checkbox and attempts to log in with their agent
credentials and LCP Instrument ID, then this error is received. Ensure that Unified MAs have the Mobile
Agent check box checked.

This error is received when a Unified MA attempts to log in:

IPCC Error [10116]The specified instrument is already in use by another

agent. Login Denied.

This issue can occur when the Unified MA attempts to log in with an LCP that is already in use. Validate the
Unified MA's LCP or check the other active Unified MAs to verify that they use correct LCPs. A unique LCP
must be assigned to each MA.