Cisco Cisco IP Queue Manager Troubleshooting Guide
Diagnostic Framework Portico Manual Installation
and Log Files
and Log Files
Document ID: 116256
Contributed by Benjamin Wollak, Maxim Tikhov, and Jason Pare, Cisco
TAC Engineers.
Aug 22, 2013
TAC Engineers.
Aug 22, 2013
Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Troubleshooting
Solution
Prerequisites
Requirements
Components Used
Problem
Troubleshooting
Solution
Introduction
This document describes the procedure used in order to recover a failed installation of the Cisco Unified
Contact Center Enterprise (UCCE) Diagnostic Framework Portico.
Contact Center Enterprise (UCCE) Diagnostic Framework Portico.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco UCCE
•
Diagnostic Framework Portico
•
Microsoft Windows Services, Registry, and CLI
•
Components Used
The information in this document is based on Cisco UCCE Versions 8.5 and 9.0.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Problem
After a fresh installation or Refresh Upgrade, the Diagnostic Framework Portico page might not load.
Additionally, the Cisco Intelligent Contact Management (ICM) Diagnostic Framework service might not
appear in services.msc.
Additionally, the Cisco Intelligent Contact Management (ICM) Diagnostic Framework service might not
appear in services.msc.