Cisco Cisco IP Queue Manager Troubleshooting Guide
Cisco IPCC Startup/Shutdown/Restart Procedures
Document ID: 18402
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Quick Startup and Restart Procedures
Quick Shutdown Procedure
Detailed Startup/Restart Procedures
Detailed Shutdown Procedures
Related Information
Prerequisites
Requirements
Components Used
Conventions
Quick Startup and Restart Procedures
Quick Shutdown Procedure
Detailed Startup/Restart Procedures
Detailed Shutdown Procedures
Related Information
Introduction
This document discusses the recommended startup, shutdown, and restart procedures for the Cisco IP Contact
Center (IPCC) solution, which includes these products:
Center (IPCC) solution, which includes these products:
Cisco Intelligent Contact Management (ICM)
•
Cisco CallManager
•
Cisco Customer Response Application (CRA), formerly IPIVR
•
Cisco Agent Desktop Server, formerly Turnkey Computer Telephony Integration (CTI) Server
•
Cisco CTIOS Server
•
Note: There is not a required path to start or shutdown the IPCC solution. All components are designed to
wait and retry until a connection is established with the dependent product.
wait and retry until a connection is established with the dependent product.
Prerequisites
Requirements
Cisco recommends that you have knowledge of Cisco IPCC 4.6 and later.
Components Used
The information in this document is based on Cisco IPCC 4.6 and later.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.