Cisco Cisco Unified Contact Center Enterprise 8.5(1) Bulletins

Product Bulletin

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Cisco Customer Contact Software Policy for Using
Microsoft Security Updates on Products Deployed
on a Retail Installation of Windows Operating
System

PB455396 (Updated on 1/5/12)

Scope

This product bulletin outlines the Cisco

policy and guidelines for installing security updates that Microsoft issues

for the Windows Operating System, Internet Information Services (IIS), and SQL Server on Cisco Unified

Customer Contact products that are deployed on standard retail packaged installations of the Windows operating

system. The following Cisco Customer Contact software products fall into this category:

●

Cisco Unified Intelligent Contact Management Enterprise

●

Cisco Unified Intelligent Contact Management Hosted

●

Cisco Unified Contact Center Enterprise

●

Cisco Unified Contact Center Hosted

●

Cisco Unified Customer Voice Portal

Policy and Guidelines

The Cisco Unified Customer Contact software products listed above require customers to license and install the

Windows operating system, Microsoft IIS, and SQL Server. Microsoft issues security updates on the second

Tuesday of each month. Because customers license these products from third parties and not from Cisco,

customers are responsible for monitoring the availability of these security updates.

As Cisco qualifies new releases of the Unified Customer Contact software products listed above, they will be

qualified with the latest Microsoft operating system, including security updates, available at that time.

Customers are responsible for reviewing any security update released by Microsoft for Windows, IIS, and SQL

Server, and assessing their security exposure to the vulnerability. If deemed necessary, customers should follow

Microsoft’s guidelines to apply these updates to the relevant systems as soon as possible.