Cisco Cisco IP Queue Manager Information Guide
Product End-of-Life Notice
© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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End-of-Sale and End-of-Life Announcement for the
Cisco Unified Contact Center Enterprise, Cisco
Unified Intelligent Contact Management Enterprise,
and Hosted Editions On-Demand Licensing
Cisco Unified Contact Center Enterprise, Cisco
Unified Intelligent Contact Management Enterprise,
and Hosted Editions On-Demand Licensing
EOL10935
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact
Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and
Hosted Editions On-Demand Licensing. The last day to order the affected product(s)
is November 30, 2016. Customers with active service contracts will continue to
receive support from the Cisco Technical Assistance Center (TAC) as shown in Table
1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and
dates for the affected product(s). Table 2 lists the product part numbers affected by
this announcement. For customers with active and paid service and support contracts,
support will be available under the terms and conditions of customers' service
contract.
Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and
Hosted Editions On-Demand Licensing. The last day to order the affected product(s)
is November 30, 2016. Customers with active service contracts will continue to
receive support from the Cisco Technical Assistance Center (TAC) as shown in Table
1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and
dates for the affected product(s). Table 2 lists the product part numbers affected by
this announcement. For customers with active and paid service and support contracts,
support will be available under the terms and conditions of customers' service
contract.
Table 1.
End-of-Life Milestones and Dates for the Cisco Unified Contact Center Enterprise, Cisco Unified Intelligent Contact
Management Enterprise, and Hosted Editions On-Demand Licensing
Management Enterprise, and Hosted Editions On-Demand Licensing
Milestone
Definition
Date
End-of-Life
Announcement Date
Announcement Date
The date the document that announces the end-of-sale and end-of-life of a product is
distributed to the general public.
distributed to the general public.
June 1, 2016
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product
is no longer for sale after this date.
is no longer for sale after this date.
November 30, 2016
Last Ship Date:
App. SW
App. SW
The last-possible ship date that can be requested of Cisco and/or its contract
manufacturers. Actual ship date is dependent on lead time.
manufacturers. Actual ship date is dependent on lead time.
February 28, 2017
End of SW Maintenance
Releases Date:
App. SW
Releases Date:
App. SW
The last date that Cisco Engineering may release any final software maintenance
releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair,
maintain, or test the product software.
releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair,
maintain, or test the product software.
November 30, 2017
End of New Service
Attachment Date:
App. SW
Attachment Date:
App. SW
For equipment and software that is not covered by a service-and-support contract, this
is the last date to order a new service-and-support contract or add the equipment and/or
software to an existing service-and-support contract.
is the last date to order a new service-and-support contract or add the equipment and/or
software to an existing service-and-support contract.
November 30, 2017
End of Service Contract
Renewal Date:
App. SW
Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
February 26, 2019
Last Date of Support:
App. SW
App. SW
The last date to receive applicable service and support for the product as entitled by
active service contracts or by warranty terms and conditions. After this date, all support
services for the product are unavailable, and the product becomes obsolete.
active service contracts or by warranty terms and conditions. After this date, all support
services for the product are unavailable, and the product becomes obsolete.
November 30, 2019
HW = Hardware
OS SW = Operating System Software
App. SW = Application Software