Cisco Cisco Unified Contact Center Enterprise 8.5(3) Troubleshooting Guide
SNMP Service Reinstallation
Document ID: 116180
Contributed by Aashish Gupta, Cisco TAC Engineer.
Jun 19, 2013
Jun 19, 2013
Contents
Introduction
Reinstall the Cisco SNMP Service
Related Information
Reinstall the Cisco SNMP Service
Related Information
Introduction
This document describes how to reinstall Cisco Simple Network Management Protocol (SNMP) service. This
document applies to Cisco Contact Center SNMP.
document applies to Cisco Contact Center SNMP.
Reinstall the Cisco SNMP Service
Discontinue the Contact Center SNMP Management service.
1.
Set the startup type to "disabled."
2.
In a Windows command prompt, enter cccsnmpmgmt.exe − remove in the "icm\bin" folder to remove
the service.
the service.
3.
Set the Windows SNMP service type to "automatic."
4.
Start the Windows SNMP service.
5.
Once the Cisco SNMP is completely uninstalled, copy the folder from the "c:\icm\snmp" location of a
known functional machine and send it to a machine that is not functional.
known functional machine and send it to a machine that is not functional.
6.
In a Windows command prompt, enter cccsnmpmgmt.exe −install in the "icm\bin" folder to install
the Cisco Contact Center SNMP (CCCSNMP) service.
the Cisco Contact Center SNMP (CCCSNMP) service.
7.
Once the service is reinstalled, set the CCCSNMP service startup type to "automatic" and start the
service. This automatically disables the Windows SNMP service.
service. This automatically disables the Windows SNMP service.
8.
Related Information
Technical Support & Documentation − Cisco Systems
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Updated: Jun 19, 2013
Document ID: 116180