Cisco Cisco Unified Contact Center Enterprise 8.5(1) Data Sheet

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Data Sheet

Cisco Unified Intelligence Center 10.0

Product Overview

Cisco

Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile

networks, enabling easy collaboration every time from any workspace.

The Cisco Unified Communications platform allows customers to move beyond simple transactions to provide a

unique, customer-centric service with robust content through a variety of channels, including voice, web, email

messaging, and video - extending customer care beyond the traditional contact center. With these new forms of

communication, accurate reporting is vital to the ability to measure and monitor change. Having access to the right

data when and where you need it is critical.

Cisco Unified Intelligence Center is a web-based reporting application that provides real-time and historical

reporting in an easy-to-use, wizard-based application for Cisco Contact Center products. It allows contact center

supervisors and business users to report on the details of every contact across all channels in the contact center

from a single interface (Figure 1).

Cisco Unified Intelligence Center allows customers to extend the boundaries of traditional contact center reporting

to an information portal where data can be easily integrated and shared throughout the organization.

Figure 1. Cisco Unified Intelligence Center Dashboard

Features and Benefits

Cisco Unified Intelligence Center is a state-of-the-art, open platform offering a secure 360-degree view of the

enterprise with the capability to link down, up, or across to other data from any report. Stock and custom reports

can be grouped with other web content to create dynamic dashboards. Permanent web links, or permalinks, also

enable one-click access to reports and dashboards in Cisco Unified Intelligence Center, allowing reports to be

embedded in other dashboards and simplifying access.