Cisco Cisco Prime Collaboration 10.5 Release Notes

Cisco Systems, Inc.
www.cisco.com

Cisco Prime Collaboration is an integrated solution for end-to-end collaboration management. It 
provides:

Provisioning for Cisco Unified Communications initial deployments and implementations. It 
remains deployed to provide ongoing operational provisioning and activation services for individual 
subscriber changes.

Assurance management for Cisco voice and video collaboration systems through a single, 
consolidated view. This includes continuous, real-time monitoring and advanced troubleshooting 
tools for Cisco Collaboration applications and endpoints, such as Cisco Unified CM, Cisco VCS, 
Cisco Contact Center, Cisco TelePresence and so on. 

As an add-on to the Assurance module, Cisco Prime Collaboration Contact Center Assurance offers 
monitoring and diagnostics for the Cisco Unified Contact Center Enterprise deployment.

The Analytics provides historical reporting of key performance indicators (KPIs) and helps to 
analyze trends for capacity planning, resource optimization, and quality of service. It also helps to 
track collaboration technology adoption rates in the network and provides metrics to help analyze 
how users are actually using the collaboration endpoints daily.

See 

 for further details.

describes information that has been added or changed since the initial release of this document.