Cisco Cisco Unified Contact Center Enterprise 8.5(2) Release Notes

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Release Notes for Cisco Unified Contact
Center Enterprise Release 8.5(2)

February 2012

Contents

Introduction to Cisco Unified Contact Center Enterprise Release 8.5(2) ................................................... 2

System Requirements................................................................................................................................... 3

Related Documentation............................................................................................................................... 3

Unified CCE Product Documentation .................................................................................................... 4

Related Product Documentation ............................................................................................................. 4

Other Related Cisco Documentation and Tools ..................................................................................... 4

Changes to Unified CCE Documentation ............................................................................................... 4

New and Changed Information ................................................................................................................... 5

Support for Windows Server 2008 R2.................................................................................................... 5

CTI OS .NET Toolkit Support for Visual Studio .NET 2010 and .NET 3.5 .......................................... 6

CTI Client Support for 64-bit Operating Systems .................................................................................. 6

CTI OS Server to CTI Server Reconnect Implementation ..................................................................... 6

Citrix XenApp Server 5.0 with Windows 7 Support for CTI OS ........................................................... 6

Support for Active Directory Windows Server 2008 R2 ........................................................................ 6

Whisper Announcement and Agent Greeting for Mobile Agent ............................................................ 7

Whisper Announcement and Agent Greeting for Parent/Child Deployments ........................................ 7

Unified Contact Center Management Portal Enhancements .................................................................. 8

PG Failover Enhancement ...................................................................................................................... 8

Database Schema Changes in Release 8.5(2) ......................................................................................... 9

PIM and NIC Support with Windows Server 2008 R2 .......................................................................... 9