Cisco Cisco IP Contact Center Release 4.6.1

N indicates the agent historical data is not enabled. Y indicates the agent historical
data is enabled.

The name of the currently selected site in the agent distribution entries list.

If checked, enables the flow of agent real time data from the peripheral to the
Administration & Data Server. Unchecked, disables the flow of agent real time data.

If checked, enables the flow of agent historical data from the peripheral to the
Administration & Data Server. Unchecked, disables the flow of agent historical
data.

Click to add a new Administration & Data Server site. This places *NEW* in the
Administration & Data Server site name input box and in the Agent Distribution

Entries list. Replace *NEW* in the Administration & Data Server site name input
box with the name you want. Then click the check box if you want to enable it, and
click Save.

To delete an Administration & Data Server site, select that site's name in the Agent
Distribution Entries list and click this button. Then click Save.

Note: For information on how to use the AgentCfg command line utility to import agent data,
see "

" in the "Configuring

Skill Targets" section.

Defining PGs and Peripherals

Use the PG Explorer to define a PG and its associated peripherals.

How to Define a PG

Note: The "

" section contains an example

of how to define a PG on a child deployment, which is documented in the Cisco Contact Center
Gateway Deployment Guide for Cisco Unified ICME/CCE/CCX.

To define a PG, perform the following:

From the Configuration Manager menu, select Tools > Explorer Tools > PG Explorer. The
PG Explorer window appears.

In the Select filter data box, click Retrieve. This enables the Add PG button.

Click Add PG. A new PG appears in the tree list box with a To Be Inserted icon

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)