Cisco Cisco IP Contact Center Release 4.6.1

Service Explorer

The following sections show you how to use the Service Explorer to view and configure a
service and its associated routes, peripheral targets, and labels.

How to View a Service

To view a service, follow these steps:

In the Configuration Manager menu, select Tools > Explorer Tools > Service Explorer. The
Service Explorer window appears.

In the Select filter data box, select the peripheral associated with the service you want to view.
You can choose the name from the drop-down list.

Note: Once you have saved a service record to the Unified ICM database, you cannot change
the peripheral to which it is associated.

Select any other filters you want. None in the Optional filter box means all services associated
with the selected peripheral will be displayed.

Click Retrieve. This lists in the tree list box the name(s) of the retrieved service(s).

Note: A tree object is unassigned if it was made by another configuration tool and was not
assigned (mapped) to a parent object; for example, a label might not have been assigned to a
peripheral target or a route might not have been assigned to a service, and so on.

In the tree list box, select a service to display its configuration information on the right side of
the window.

If the service has a route associated with it, click its icon in the tree list box to display its
configuration information. Do the same for a peripheral target associated with the route and a
label associated with the peripheral target.

Service Explorer Tab Descriptions

The tables in the following sections describe the fields in the Service Explorer records.

Service Tab

This tab allows you to view (and define or edit, if you have maintenance access) the properties
of the selected service.

A service is the type of caller need that a peripheral handles; for example, Sales, Support, and
Information.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)