Cisco Cisco IP Contact Center Release 4.6.1

Note: For additional information refer to the online Help.

Click Save to apply your changes.

Network VRU Script Configuration

To allow a routing script to control the processing on the VRU, you must configure VRU-based
scripts within the system software. A routing script can then direct the VRU to run a specific
script.

Note: VRU scripts are defined and maintained on the VRU. The system software only maintains
a name for each VRU script. It does not maintain the scripts themselves.

How to Configure VRU Scripts

Perform the following steps to configure VRU scripts:

Within the Configuration Manager, select Tools > Network VRU Script List. The Network
VRU Script List window appears.

In the Network VRU Script List window, enable Add by clicking Retrieve.

Click Add. The Attributes property tab appears.

Complete the Attributes property tab.

Note: The Name, Network VRU, VRU script name, and Timeout fields are required. All
other fields are optional. For additional information refer to the online Help.

Click Save to apply your changes. The system software database manager automatically generates
a unique Network VRU Script ID.

Accessing VRUs in Cisco Unified Intelligent Contact Management Scripts

After you have configured a Network VRU and VRU scripts, you can use the Script Editor
(refer to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise
& Hosted for additional information) to write a routing script to send a call to the VRU and
invoke a specific VRU script.

Queuing Calls at VRUs

You can queue a call at a Network VRU until a specific resource becomes available. A call can
be queued for one or more skill groups, an enterprise skill group, or one or more scheduled

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)