Cisco Cisco IP Contact Center Release 4.6.1

Configuring the Service Level for an Aspect VRU

To configure Service Level settings for an Aspect VRU:

In the Configuration Manager, select Explorer Tools > PG Explorer.

Click Retrieve.

Select and expand the PG.

Select the peripheral and click the Peripheral tab.

For all peripherals except Aspect, the Peripheral Service Level Type field is protected and shows
Calculated by Call Center.

For Aspect, choose the type of calculation to be performed by default. You can override the
default for each individual service.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)