Cisco Cisco IP Contact Center Release 4.6.1

Figure 19: Example Bulk Configuration Edit Window

Once you have retrieved the records you want to edit, you can edit individual records or a range
of records. In a range of records, you can enter a range of values or the same value. You can
also delete, import, export, and sort records.

Sorting Records

You can sort records (rows) in two ways: by one column or by multiple columns.

You might want to sort by multiple columns if the first column(s) to sort by has the same value
in more than one field, for example, the same routing client, label, or customer name.

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To sort records by one column: double-click on that column's header. To reverse the sort,
double-click a second time. When you double-click, an A (Ascending) or D (Descending)
appears after the header to indicate the sort order.

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To sort records by multiple columns, see the following procedure.

How to Sort Records by Multiple Columns

In the Insert or Edit window, click Sort. The Sort dialog displays.

In the Columns available for sort list, select each column by which you want to sort and click
Add.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)