Cisco Cisco Unified Contact Center Enterprise 10.0(1)
Table 7: Dialed Number/Script Selector Attributes Tab Descriptions
Description
Attribute
(selection list) The enterprise name of the routing client associated with
this dialed number/script selector. Once you select a routing client and
save to the database, this field becomes read only.
this dialed number/script selector. Once you select a routing client and
save to the database, this field becomes read only.
Routing Client (required)
The string value by which the routing client identifies this dialed
number/script selector. This must be the value the routing client passes to
the system software for calls to this number. For example: 8005551212.
number/script selector. This must be the value the routing client passes to
the system software for calls to this number. For example: 8005551212.
Dialed number/script selector string
(required)
(required)
The enterprise name for the dialed number/script selector. This name must
be unique among all dialed number/script selectors in the system.
be unique among all dialed number/script selectors in the system.
Name (required)
(selection list) The media routing domain associated with the selected
dialed number/script selector.
dialed number/script selector.
Media routing domain (required)
(optional) (selection list) The customer associated with the dialed
number/script selector.
number/script selector.
Customer
(optional) (selection list) The name of the default label for this dialed
number/script selector. The label must have been previously defined for
number/script selector. The label must have been previously defined for
Default label
it to be in the selection list. Use the Configuration Manager's Label List
tool to define labels.
tool to define labels.
If the system software fails to determine a target for the call within the
routing client's time-out threshold, then the default label for the dialed
number/script selector is used.
routing client's time-out threshold, then the default label for the dialed
number/script selector is used.
(optional) Additional description for the dialed number/script selector.
Description
Check this to allow Application Routing. Indicates if remote routing is
permitted on this dialed number's script selector.
permitted on this dialed number's script selector.
Permit Application Routing
Enabled when a Type 9 is selected in the Network VRU tab
Reserved by IVR
Dialed Number Mapping Tab
Allows you to view the call types that are mapped to the selected dialed number/script selector
and to add, edit, or remove call-type mappings.
and to add, edit, or remove call-type mappings.
A call type is a classification for incoming calls. The call type determines which routing script
is executed to find a destination for the call. A call type maps to specific combinations of dialed
number (DN), calling line ID (CLID), and caller-entered digits (CED).
is executed to find a destination for the call. A call type maps to specific combinations of dialed
number (DN), calling line ID (CLID), and caller-entered digits (CED).
You can create as many different mappings for each call type as you want.
Table 8: Dialed Number Mapping Tab Descriptions
Description
Column/ button
The string value by which the routing client identifies the Calling Line
ID.
ID.
CLID/App String 1
The string value by which the routing client identifies the Caller Entered
Digits.
Digits.
CED/AppString 2
Name of the call type to map to the selected dialed number/script selector.
Call Type
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 5: Configuring Routing Clients
Configuring Dialed Number/Script Selectors