Cisco Cisco IPCC Web Option

Configuring Trunk Groups and Trunks

Every peripheral has one or more associated trunk groups, with each trunk group containing
one or more physical trunks. Trunk groups map to trunk sets defined by the peripheral.

A peripheral dispatches a call to the appropriate skill target based on the trunk group on which
the call arrives and the DNIS value that accompanies it. The peripheral treats all trunks with a
particular trunk group the same, but it might treat trunks within another trunk group differently.

Note: The DMS-100 does not have trunk groups, but within the system software you must
define one network trunk group and one trunk group for each DMS-100.

When setting up trunk groups and trunks, you must specify:

•

Each trunk group that can receive calls

•

How many trunks are in each trunk group, or configuration information for each trunk in the
group

This section describes how to configure the trunk groups and trunks that will be used by routing
clients and peripherals.

Network Trunk Groups, Trunk Groups, and Trunks

Routing clients deliver calls to trunk groups at the peripheral. However, a routing client might
group the trunks differently from the way the peripheral groups them. The groups as seen by
the routing client are called network trunk groups.

A network trunk group:

•

Is a collection of peripheral trunk groups.

•

Can map directly to a single trunk group at the peripheral or to multiple trunk groups.

•

Can also map to trunk groups at different peripherals, provided that all the peripherals are
associated with the same Peripheral Gateway. (Only valid for VRU peripherals.)

How to View a Network Trunk Group, Its Trunk Groups, and Its Trunks

Follow the steps to view a network trunk group, its trunk groups, and its trunks:

From the Configuration Manager menu, select Tools Explorer Tools Network Trunk Group
Explorer. The Network Trunk Group Explorer window appears.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)