Cisco Cisco IPCC Web Option
expected delay. Within the script, you can specify individual services to scan or, if you have an
enterprise service defined, you can simply specify the enterprise service.
enterprise service defined, you can simply specify the enterprise service.
How to Create an Enterprise Service and Assign Specific Services
Follow these steps to create an enterprise service and assign specific services:
Step 1
In the Configuration Manager menu, select Tools > List Tools > Enterprise Service List. The
Enterprise Service List window appears.
Enterprise Service List window appears.
Step 2
In the Select filter data box, select the filters you want and click the Members tab. This enables
the Add button and lists the currently defined enterprise services for the selected business
entity(s).
the Add button and lists the currently defined enterprise services for the selected business
entity(s).
Step 3
Click Add.
Step 4
In the Attributes tab, enter values for the following fields:
a.
Name. A name for the enterprise service. This name must be unique among all enterprise
services in the system
services in the system
b.
Business Entity. If partitioning is enabled, the business entity to which the enterprise
service belongs.
service belongs.
c.
Description. Any other information you want about the enterprise service. Any other
information you want about the enterprise service.
information you want about the enterprise service.
Step 5
Click Save to save the changes.
Step 6
Click the Members tab.
Step 7
In the Members tab, click Add.
Step 8
In the Add Enterprise Service Member dialog, select the services you want to add and click
OK. The dialog closes and the selected services are listed as members in the Members tab.
OK. The dialog closes and the selected services are listed as members in the Members tab.
Step 9
When done, click Save to save the changes.
Enterprise Skill Groups
Just as you can use an enterprise service as a shorthand for a collection of services, so you can
use an enterprise skill group as a shorthand for a collection of skill groups. The skill groups can
be defined on different peripherals.
use an enterprise skill group as a shorthand for a collection of skill groups. The skill groups can
be defined on different peripherals.
How to Create an Enterprise Skill Group
Follow these steps to create an enterprise skill group:
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 7: Configuring Skill Targets
Enterprise Data