Cisco Cisco IPCC Web Option

For more information on targets within scripts, refer to the Scripting and Media Routing Guide
for Cisco Unified ICM/Contact Center Enterprise & Hosted.

Special Sprint Labels

Sprint routing clients require two special labels to support the Busy feature and the NPA Blocked
Recording feature:

•

A Busy label named @Slow Busy.

•

A Normal label named @NPA Blocked Recording. The target for this label must be the
NPA_Blocked_Recording announcement.

When you use the NIC Explorer to set up a Sprint routing client, the system software creates
these labels automatically. (It also automatically creates the NPA_Blocked_Recording
announcement, if necessary.)

The label names @Slow Busy and @NPA Blocked Recording are reserved for this specific use.
You must not create any other labels with these names.

Creating Labels

To set up a label, you create configuration information and associate the label with a network
target.

How to Create a Label

To create a label, follow these steps:

In the Configuration Manager menu, select Configure ICM > Targets > Label.

This displays the following menu options for configuring a label:

•

Label Bulk

•

Label List

•

Service Explorer

•

Service Array Explorer

•

Skill Group Explorer

•

Translation Route Explorer

•

Agent Explorer

•

Announcement Explorer

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)