Cisco Cisco IPCC Web Option

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DNIS. The DNIS value for the peripheral target. The routing client delivers this value to
the trunk group along with the call.

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Description. Any additional information about the DNIS value.

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Network trunk group. The group on which to deliver calls for the service array.

To add or modify a label for the peripheral target:

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To add a label, select the peripheral target in the tree list box, and click Add Label. Or in
the tree list box, select a label from the UNASSIGNED group and drag it to the peripheral
target. Then in the Label tab, enter or modify the following:

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Routing client. The enterprise name of the routing client that can receive this label.

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Label. The literal string of characters to be returned to the routing client.

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Label type. The type of label. The valid types depend on the type of the routing client.
For more information, see the descriptions of label types in the "

" table.

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Description. Any additional information about the label.

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To modify the label, select it in the tree list box, and modify the preceding fields in the Route
tab.

Click Save to save the changes to the database.

Click Close to close the Service Array Explorer.

Application Wizard

The Application Wizard provides an alternate method for defining labels, peripheral targets,
and routes and associating them with services at a peripheral.

Before starting the Application Wizard, you must have defined the routing client, peripheral,
network trunk groups (and associated trunk groups), and services to be used. Within the
Application Wizard you can create dialed numbers, labels, peripheral targets, and routes.

Note: The Application Wizard does not allow you to associate routes and targets with skill
groups or agents. It allows you to target only services.

How to Use the Application Wizard

To use the Application Wizard, follow these steps:

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)