Cisco Cisco IPCC Web Option
•
Date Range. A starting date for the period and, optionally, an end date.
•
Recurrence Pattern. Which days the schedule applies to.
Note: For details about the choices for the Recurrence Pattern fields, refer to the discussion
of script scheduling in the Scripting and Media Routing Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted. The options for periodic schedules are the same as for script
schedules.
of script scheduling in the Scripting and Media Routing Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted. The options for periodic schedules are the same as for script
schedules.
•
Duration. The time range for the schedule period.
•
Data. The maximum number of calls in progress the target that can handle during the specified
period.
period.
Step 4
Click OK to save the period information and return to the Scheduled Target dialog.
Note: None of the periods you have added or changed are saved until you click the Scheduled
Target's OK button.
Target's OK button.
Step 5
Click Exit to close the Scheduled Target Manager.
How to Associate Labels with a Scheduled Target
To associate labels with a scheduled target, follow these steps:
Step 1
Within the Scheduled Target Manager main window, click Associate Label. The Associate
Label dialog appears, displaying a list of labels not currently associated with a target.
Label dialog appears, displaying a list of labels not currently associated with a target.
Step 2
Choose a label from the list and click OK to save the label and return to the Scheduled Target
Manager dialog.
Manager dialog.
Step 3
Repeat Steps 1 and 2 to associate additional labels with the scheduled target.
Step 4
Click OK in the Scheduled Target dialog to save the changes you have made and return to the
Scheduled Target Manager main window.
Scheduled Target Manager main window.
Step 5
Click Exit to close the Scheduled Target Manager.
Translation Routes
A translation route is a special destination for a call that allows you to deliver other information
along with the call. You do this by delivering the call first to the translation route. While the
routing client is processing the call, the system software delivers the final destination for the
call to the Peripheral Gateway along with any other necessary information. The peripheral then
works with the PG to reroute the call to the ultimate target and ensure that the appropriate
information is also delivered.
along with the call. You do this by delivering the call first to the translation route. While the
routing client is processing the call, the system software delivers the final destination for the
call to the Peripheral Gateway along with any other necessary information. The peripheral then
works with the PG to reroute the call to the ultimate target and ensure that the appropriate
information is also delivered.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 8: Configuring Routes and Routing Targets
Translation Routes