Cisco Cisco IPCC Web Option

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<VariableDescription> is a descriptive tag for the variable.

For example, you could use the following name for an ECC variable created for Cisco account
numbers:

Using this naming convention will prevent naming conflicts with any third-party applications
that interface with the system software.

Note:  If your corporation is large, you may even want to break <VariableDescription> down
to include the Business Unit, Division, or other organizational entity that exists in your company.

In addition:

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An ECC variable can be either a scalar variable or an array element, each with a maximum
length of 210 bytes.

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The maximum number of elements in an array can be 255.

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The maximum buffer size for each scalar variable = 5 + the maximum length of the variable
where the 5 bytes includes 4 bytes to tag the variable and 1 byte for the null terminator.

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The maximum buffer size for each array = 5 + (1 + the maximum length of array element)
* (the maximum number of elements in the array).

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There is a null terminator for each element, as well as a null terminator for the array as a
whole.

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Since the total size of the buffer used to store the variables internally is 2000 bytes, the total
sum of all the maximum buffer sizes for each variable and each array must be no greater than
2000.

For example, if you intended to use one scalar ECC variable with a maximum length of 100
bytes, one scalar ECC variable with a maximum length of 80 bytes, and an ECC array with
a maximum of 9 elements with each element having a maximum length of 200 bytes, the
buffer size would be: (5+100) + (5+80) + (5 + (1+200)*9) = 2004. As this buffer size is too
large, the length of one of the scalar ECC variables or the length of the array ECC variable
would need to be adjusted.

ECC Variables for Cisco Blended Collaboration or Voice MRDs with Collaboration

ECC variables must be configured in the Configuration Manager's Expanded Call Variable List
tool (for each integrated application) in order to route requests using the voice Media Routing
Domain.

For Cisco Blended Collaboration or Voice MRDs with Collaboration, the ECC variables are:

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user.cisco.cmb

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)