Cisco Cisco Unified Contact Center Enterprise 9.0(2)

Fill in the tabbed fields. (For field descriptions, see the "

Click Add Route and fill in its configuration records.

Click Add Peripheral Target and also Add Label and fill in those records.

Selecting an item in the tree list box enables the Add button for more items of that type and for
the associated item immediately beneath it in the tree, if it can have one.

If desired, set security settings on the records. (See the "

" section.)

Click Save.

How to Delete a Record

To delete a record:

In the Explorer tree list box, select the item or associated items whose records you want to
delete.

Note: Deleting any item in the tree list box with branches beneath it also deletes those branches.
For example, if you delete a service, you also delete its associated route, peripheral target, and
label, if it has such. But, deleting a label deletes only that label.

Click Delete. This places a Marked for Deletion icon

Figure 38: Marked for deletion icon

next to the selected item in the tree list box. This also toggles the Delete button to Undelete.

To undelete an item marked for deletion, select it in the tree list box and click Undelete.

Click Save.

This deletes from the database the item(s) marked for deletion and removes it from the tree list
box. Once you do this, you cannot undelete the deleted item.

Skill Groups

Enter information about each skill group associated with each peripheral. A skill group is a
collection of agents that share a common set of skills and is associated with a service. Each skill
group can be a member of more than one service.

Use the Configuration Manager's Skill Group Explorer to view, modify, or define a skill group.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)