Cisco Cisco Unified Contact Center Enterprise 9.0(2)

lower than the system default (refer to the Cisco Unified Contact Center Enterprise 8.x Solution
Reference Network Design (SRND) for performance considerations in choosing a skill groups
per agent limit).

Caution: The ConfigLimit tool is a command-line tool utility from the bin directory of all
Unified ICM/CCE Administration & Data Servers. Access is limited to users with privileges
for the Setup or Config Groups in Active Directory for the chosen customer instance.
(Refer to the Outbound Option Guide for Cisco Unified Contact Center Enterprise & Hosted
for detailed information about the ConfigLimit tool.)

Using the ConfigLimit Tool

To change the skill groups per agent limit in configlimit.exe:

Launch a command line window on any Administration Client or Administration & Data Server.

Enter 

.

Optionally, enter 

 to view the existing limit.

To change the limit, enter 

For example, to change the skill groups per agent limit to 5, enter the following text: 

Press Enter.

Additional Requirements

Lowering the Limit

If you have modified the skill groups per agent limit to be lower than the system default, no
additional changes are necessary. The new, lower limit will be enforced immediately. Note that
the new limit will not impact agents whose existing skill group membership exceeds the new
limit until the next attempt to add a new skill group for those agents. At that time the new limit
will be enforced, preventing you from adding additional skill groups.

Exceeding the Default Limit

If you have modified the skill groups per agent limit to be higher than the system default (in
spite of the Warning given above), certain deployments will require additional changes (listed
in the following sections) to your system to use the new limit and will allow you to add additional
skill groups.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)