Cisco Cisco Unified Contact Center Enterprise 9.0(2)

Announcement Configuration Information

You must provide information about any announcements to which you want to route calls. You
must work with the interexchange carrier or other routing client to set up announcements within
the network and assign labels to them. You can then enter information about the labels into the
Unified ICM system.

Note: If you have a Sprint routing client, the system software automatically configures an
announcement named NPA_Blocked_Recording.

How to Add Announcement Configuration Information

To add announcement configuration information, proceed along the following steps:

In the Configuration Manager menu, select Tools > Explorer Tools > Announcement Explorer.
The Announcement Explorer window appears.

Click Retrieve. This enables the Add Announcement button.

Click Add Announcement.

In the Announcement tab, enter values for the following fields:

•

Name. A unique name for the announcement.

•

Description. Text identifying the announcement.

Note: You have the option of saving at this point and then adding the label information in the
following step.

To associate a label with the announcement:

•

In the tree list window select one from the UNASSIGNED group and drag it to the
announcement

In the tree list window select one from the UNASSIGNED group and drag it to the
announcement

•

Select the announcement and click Add Label. Then in the Label tab, enter the appropriate
field information.

Note: A description of the Label tab fields and buttons can be found in the online help.

Click Save to save the announcement configuration settings. The system software automatically
generates a unique Network Target ID value.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)