Cisco Cisco Unified Contact Center Enterprise 9.0(2)

A single translation route can be used to send information to any number of different targets.
However, because the PG must uniquely identify the call, you cannot perform translation routing
on two calls to the same peripheral target simultaneously. To avoid this, you typically define a
set of peripheral targets, and routes, for each translation route.

Translation Route Wizard

You can define translation routes within the Configuration Manager. However, defining the
correct associations with peripheral targets, labels, and routes is complicated. To automate much
of the process, use the Translation Route Wizard.

Note: You can also use the Translation Route Wizard to view configuration or integrity reports
on translation routes, update existing translation routes, or to delete translation routes and their
associated entities.

How to Create a Translation Route

To create a translation route, follow these steps:

In the Configuration Manager, select Tools > Wizards > Translation Route Wizard. The
Translation Route Wizard introductory dialog opens.

Click Next. The Select Configuration Task dialog appears.

To create a translation route, choose Create New and click Next. The Define Translation Route
dialog appears.

Figure 51: Define Translation Route

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)