Cisco Cisco Unified Contact Center Enterprise 9.0(2)

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Import multiple record data (either whole records or record fields).

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Export multiple record data (either whole records or record fields).

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Set or change security settings to multiple records at a time.

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Delete records. After deletions are saved to the database (or after you close your editing
session), you can no longer undelete deleted records.

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Undelete records that are marked for deletion in the current editing session.

The following sections describe how to use the Bulk Configuration tool.

Retrieving and Editing Records

Use the Select filter data box in the Edit window to retrieve records from the database.

How to Retrieve and Edit Existing Records

To retrieve and edit existing records, follow these steps:

Within the Bulk Configuration > Edit menu, select the name of the database table you want
to modify. The appropriate Edit window appears. (Initially, no records are shown.)

Do one of the following:

a.

To retrieve a range of records, specify values in the Select filter data fields. For example,
you could enter values that would retrieve only dialed numbers associated with a specific
customer, with a specific routing client, or both.

b.

To retrieve all records, leave the Customer and Routing Client fields set to All.

Click Retrieve. The appropriate rows are displayed in the Edit window as in the following
example.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)