Cisco Cisco Unified Contact Center Enterprise 9.0(2)

Click Add NIC. A new NIC and its routing client display in the tree list box. Next to each is a
To Be Inserted icon

Figure 25: To be inserted Icon

On the right of the tree list box, tabbed fields also display for the new NIC's and routing client's
configuration information.

Fill in the tabbed fields. (For field descriptions, see the "

" section.)

If desired, set security settings on the records. (See the "

" section.)

Click Save. The newly defined NIC is saved in the database and the To Be Inserted icon is
removed from the tree list box.

How to Define a Routing Client

To define a routing client, follow these steps:

Follow the steps for viewing a NIC. (See the "

" section). The selected NIC's configuration information displays in the fields on the

right.

In the tree list box, select the NIC to which you want to add a routing client. This enables the
Add Routing Client button.

Click Add Routing Client. A new routing client icon appears under the selected NIC in the
tree list box and a new routing client tab appears in the window on the right.

Enter the needed routing client configuration information in the fields on the right. (For field
descriptions, see the "

" table.)

If desired, set security settings on the records. (See the "

" section).

Click Save.

Sprint Routing Clients

If you specify Sprint as the type of routing client, the NIC Explorer automatically generates
some additional records:

•

An announcement named NPA_Blocked_Recording (if it does not already exist).

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)