Cisco Cisco IP Contact Center Release 4.6.2

Unified CCE

Cisco Unified Contact Center
Enterprise

Cisco IPCC Enterprise Edition

Unified SCCE

Cisco Unified System Contact Center
Enterprise

Cisco System IPCC Enterprise Edition

Unified CCH

Cisco Unified Contact Center Hosted

Cisco IPCC Hosted Edition

Unified ICME

Cisco Unified Intelligent Contact
Management Enterprise

Cisco Intelligent Contact Management
(ICM) Enterprise Edition

Unified ICMH

Cisco Unified Intelligent Contact
Management Hosted

Cisco Intelligent Contact Management
(ICM) Hosted Edition

Unified CM

Cisco Unified Communications
Manager

Cisco CallManager/Cisco Unified
CallManager

Conventions

This manual uses the following conventions:

Boldface font is used to indicate commands, such as user
entries, keys, buttons, and folder and submenu names. For
example:

boldface font

•

Choose Edit > Find.

•

Click Finish.

Italic font is used to indicate the following:

italic font

•

To introduce a new term; for example: A skill group is a
collection of agents who share similar skills

•

For emphasis; for example: Do not use the numerical naming
convention

•

A syntax value that the user must replace; for example: IF
(condition, true-value, false-value)

•

A book title; for example: Refer to the Cisco CRS
Installation Guide

Window font, such as Courier, is used for the following:

•

Text as it appears in code or that the window displays; for
example: 

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)