Cisco Cisco IP Contact Center Release 4.6.2

Person List Tool Tab Descriptions

Following are the Person List tool tab descriptions:

Attributes tab

Allows you to view (and define, delete, or edit, if you have maintenance access) the properties
of the selected person.

The selected agent's first name; for example: John. The system automatically
fills in the name fields after you select a person.

The selected agent's last name; for example: Smith.

The selected agent's login name; for example:jsmith.

Note: In the System Information tool, the administrator can set whether or not
person login names are case sensitive.

(optional) An MD5 encrypted password, used for authentication by Unified
ICM and by applications integrated with Unified ICM. The password is

restricted to the 7-bit printable ASCII characters (any of the 94 characters with
the numeric values from 32 to 126). Control characters (for example, 'tab') and
international characters are not allowed. This means passwords cannot be
entered in a non-Western alphabet, such as Kanji.

Note: In the System Information tool, the administrator can set the number of
required characters for person passwords. A person password is case sensitive.

Click to change your password.

Note: Enables the Password and Confirm Password fields.

Used when changing your password.

(optional) Additional information about the person.

(optional) Checked, indicates that this person is currently allowed to access
the system. Unchecked, indicates the person is not allowed to access the system.

A typical use of this is to temporarily suspend a person's access to the system
during vacation or certain hours, and to do so without disturbing any of the
entered information for this person.

Note: This option is not and will not be supported by ACDs or soft ACDs.
This option is also currently not supported by Unified CCE voice phones.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)