Cisco Cisco IP Contact Center Release 4.6.2

•

# DNIS. The number of peripheral targets (DNIS values) to define for each network trunk
group.

Click Next. The Route DNIS and Label window appears.

Figure 46: Application Wizard—Service, Route, DNIS and Label

For each network trunk group, specify the following:

•

Label. (This value does not have to be defined in the Unified ICM database.) The value the
system software returns to the routing client to indicate the destination of the call.

•

DNIS. (This value does not have to be defined in the Unified ICM database.) The value the
routing client sends to the network trunk group to indicate the destination of the call.

•

Service Peripheral Name. Click the row and select a predefined service at the peripheral
from the drop-down list.

•

Route. Name of the route to be associated with the service. Select from the drop-down list
or enter a new route name.

Click Next. The Application Wizard displays a dialog listing the changes that will be made to
the Unified ICM database.

Click Finish to save the changes and exit the Application Wizard.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)