Cisco Cisco IP Contact Center Release 4.6.2
Application Instance
Important! Application instances must be configured before you configure the multi-media
application.
application.
Use the Configuration Manager's Application Instance List tool to configure application instances,
external to Unified ICM, to allow identification and access to the Configuration Management
System (CMS). This enters an application ID and application key (password) that identifies the
application. You need to enter the same information in the application.
external to Unified ICM, to allow identification and access to the Configuration Management
System (CMS). This enters an application ID and application key (password) that identifies the
application. You need to enter the same information in the application.
Note: Important! Share the system software configuration information you noted during the
previous procedures with the person performing the integrated applications configuration.
previous procedures with the person performing the integrated applications configuration.
How to Configure the Application Instance
To configure the application instance, follow these steps:
Step 1
Start the Configuration Manager and select Tools > List Tools > Application Instance List.
The Application Instance List window displays. Click the Retrieve button and then the Add
button to display the Attributes tab.
The Application Instance List window displays. Click the Retrieve button and then the Add
button to display the Attributes tab.
Step 2
Enter the following information:
•
Name. The enterprise name for the application instance.
•
Application key. This is the password that the integrated application will use to be identified
by the system software. The password is restricted to the 7-bit printable ASCII characters
(any of the 94 characters with the numeric values from 32 to 126). Control characters (for
example, 'tab') and international characters are not allowed. This means passwords cannot
be entered in a non-Western alphabet, such as Kanji.
by the system software. The password is restricted to the 7-bit printable ASCII characters
(any of the 94 characters with the numeric values from 32 to 126). Control characters (for
example, 'tab') and international characters are not allowed. This means passwords cannot
be entered in a non-Western alphabet, such as Kanji.
•
Application type. Available option is <Other>.
Note: Select <Other> when using Unified EIM and Unified WIM.
•
Permission Level. Select the permission level from the drop-down list.
Step 3
After entering the required fields, save the configuration and close the window.
Note: Refer to the Configuration Manager's online help for detailed information about the
Application Instance List tool.
Application Instance List tool.
Application Connections
In order for the application to communicate with the Unified ICM system for configuration
purposes, a communications path between the system software and the application must be
established.
purposes, a communications path between the system software and the application must be
established.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 9: Configuring Cisco Unified Intelligent Contact Management Software for Integrated Applications
Configuring Cisco Unified Intelligent Contact Management Software for Integration