Cisco Cisco IP Contact Center Release 4.6.2

•

user.cisco.cmb.callclass

•

user.cim.activity.id

•

user.wim.customer.name

• Important! While their default size is 40 characters, use the Expanded Call Variable List

tool in the Configuration Manager to limit the user.cisco.cmb variable to 8 bytes and the
user.cisco.cmb.callclass variable to 10 bytes to prevent ECC space limitation issues.

• Refer to the Configuration Manager's online help for detailed information about the Expanded

Call Variable List tool.

Configuring Expanded Call Context Variables

Expanded call context variable configuration consists of two steps:

•

Setting the Expanded call context enabled option in the System Information dialog

•

Defining the variable through the Expanded Call Variable List in the Configuration Manager

For Web Callback and Delayed Callback to work properly, an ECC variable (also known as a
named variable) must be defined. The Cisco CTI driver supports the use of ECC variables in
addition to the standard call variables associated with a call. Before an ECC variable can be
used, it must be defined in the Unified ICM ECC variable database table.

Note: For more information, refer to the Database Schema Guide for Cisco Unified ICM/Contact
Center Enterprise & Hosted.

How to Set the Expanded Call Context Enabled Option

Within the Configuration Manager, select Tools > Miscellaneous Tools > System Information.

The System Information window appears.

Select Expanded call context enabled.

Note: For additional information refer to the online Help.

Click Save to apply your changes.

How to Define an Expanded Call Context (ECC) Variable

Within the Configuration Manager, select Tools > List Tools > Expanded Call Variable List.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)