Cisco Cisco IP Contact Center Release 4.6.2

Double-click Configuration Manager in the Administration Data Server group or the
Administration Client group.

In the Menu selection box, select Tools > Bulk Configuration.

Then from the submenu selection list, select Insert if you need to insert data or Edit if you need
to edit.

Finally, in the next menu selection list, select the type of table with which you need to work.

Data You Can Bulk Configure

From the Bulk Configuration menu, you can choose to create or update records in the database
tables.

Start by selecting the Bulk Configuration Insert or Edit menu. Then select the database table
you want to modify.

If you have any questions, refer to the online help. The help contains table record and field
definitions and procedures for all that you can do with the Bulk Configuration tool. The following
sections briefly describe the tool and how to use it.

Insert and Edit Windows

Depending on whether you select Bulk Configuration  Insert or Edit, the Bulk Configuration
Insert or Edit window for the selected database table opens.

These two windows have the following features:

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Both windows have the same options except for Insert (Insert window) and Retrieve (Edit
window).

Reason for Two Windows

The reason for having both an insert and an edit window is to prevent confusion when editing
records since some configuration objects can only be edited when inserted into the database,
the database being a relational one. For example, when you insert the record of a label, you
can edit all its fields. However, once you define (and save it in the database) its routing client,
the only way you can redefine the routing client is by deleting the label and creating a new
one.

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Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)