Cisco Cisco IPCC Web Option

calls. (The agent will not receive any calls while already on
a call.)

Validating Installation and Configuration of Remote Agent with Analog Phone Components Checklist

Make sure the PC is registered in DNS.

Can the agent desktop log in to CTI OS
Server?

Make sure the agent login ID/password is valid.

Pick up the analog phone and listen for a dial tone to ensure
the phone is connected.

Is there a dial tone?

Make sure you have network access to the internet.

Do you have internet access?

Make sure callers are routing to the remote agent and the PG
is online.

Are callers routed to the remote agent?

Remote agents using an analog phone must manually place
themselves in the Not Ready state after taking a call.

What's the agent's readiness state when
taking a call using an analog phone?

Hardware Installation and Configuration

Refer to the Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0) Hardware and
System Software Specifications (Bill of Materials) and the Cisco Response Solutions (CRS)
Software and Hardware Compatibility Guide (located on the 

 (http://

www.cisco.com/univercd/cc/td/doc/product/icm/index.htm)) for details about desktop hardware
requirements.

Configuration and Troubleshooting Guide for Cisco IPCC Remote Agent Option IPCC Enterprise and Hosted Editions Release 7.0(0), IPCC Express Edition Release 4.0(0)