Cisco Cisco IPCC Web Option

For CTI OS, once the internet is back up, the agent must re-connect to the CTI OS server
and log back in. For Remote Option with IP Phone configuration, the IP Phone will also
be disconnected and needs to be reconnected with Cisco CallManager.

Connect the desktop to the IP Phone's second switch port, then connect the IP Phone to
the 800 Series Router.

Reconnection of the phone to
the desktop

See Power failure, above.

Desktop reboot

Restart the application and log back into the server. If a call is still in progress, do not
change the state to Ready.

Application restart

Verify that the Internet is available, followed by the network. If yes, check if the tftp
server and Cisco CallManager are online.

IP Phone registration failure

If Internet access is available, but the connection to the corporate site is not, verify that
the VPN tunnel is not misconfigured / broken. If it is broken, it will have to be
reconfigured by the System Administrator.

VPN tunnel failure

Configuration and Troubleshooting Guide for Cisco IPCC Remote Agent Option IPCC Enterprise and Hosted Editions Release 7.0(0), IPCC Express Edition Release 4.0(0)