Cisco Cisco Unified Contact Center Enterprise 9.0(2)
Remote Agent with Analog Phone Network Requirements Checklist
Network Requirements
Complete
Do not exceed 150ms Round Trip Time (RTT) of ADSL/Cable network delay.
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Do not exceed not exceed 60ms of jitter delay.
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The minimum broadband bandwidth for the agent desktop is 256kb uplink and 1 Mbps downlink.
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Configure the voice gateway/access server with at least one active PRI, T1, E1, or DS3 connection to the
PSTN.
PSTN.
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The remote agent’s phone number is the number assigned via PLAR routing in the VoIP gateway.
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Note: The remote agent PSTN phone number might vary in an actual deployment.
The phones at the remote sites will be analog phones only connected to the PSTN.
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The current configuration only supports unicast Music on Hold (MoH) streams. A Cisco CallManager is
the MoH server.
the MoH server.
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The maximum PSTN delay supported is 250ms.
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Configure the VG248 to use G.711.
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Remote Agent with Analog Phone Considerations
An analog phone is classified as any PSTN phone; for example, a regular touchtone phone or
a mobile/cell phone both qualify as analog phones.
a mobile/cell phone both qualify as analog phones.
Configuration and Troubleshooting Guide for Cisco IPCC Remote Agent Option IPCC Enterprise and Hosted Editions Release 7.0(0), IPCC Express Edition Release 4.0(0)
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System Configuration for Remote Agent with Analog Phone
Remote Agent with Analog Phone Considerations