Cisco Cisco IP Contact Center Release 4.6.2 Release Note
Notes
Remote Device
Remote
Protocol/Port
Protocol/Port
Server
Protocol/Port
Protocol/Port
Server or
Application
Protocol
Application
Protocol
Unified Presence. See SIP
entries above.
entries above.
Note:
• * denotes that port is user configurable. Port listed is the default port.
• OpenWire specification is available at
Cisco Unified CRM Connector
For Product Revision 1.0(1)
Table 7: Cisco Unified CRM Connector for SAP
Notes
Remote Device
Remote Protocol/Port
Server Protocol/Port
Server or Application
Protocol
Protocol
SAP ICI connection
TCP 8080 (however,
this port can be
this port can be
CRM Connector for
SAP
SAP
adjusted via the
registry)
registry)
CRM Connector for
SAP
SAP
TCP 42029
CRM DataStore for
SAP
SAP
Table 8: Cisco Unified CRM Connector for Microsoft CRM, Oracle PeopleSoft, Salesforce.com
Notes
Remote Device
Remote Protocol/Port
Server Protocol/Port
Server or Application
Protocol
Protocol
"Default Web Site" in
IIS Manager.
IIS Manager.
.NET Adapter,
Administration Tool
Administration Tool
TCP 80
CRM Connector Server
MSCRM only.
MSCRM Client
TCP 81
MSCRM Server
Configurable in
\Program
\Program
CRM Adapters
TCP 5666
CRM Connector Server
Files\Cisco\CRM
Connector\MCIS\Config.ini
Connector\MCIS\Config.ini
Remoting Port.
Agent Desktop
TCP 5558
.NET Adapter
Default port for side A.
Configurable in the
Configurable in the
Cisco CTI Server
TCP 42027
CRM Connector Server
Config.ini file
[CTIModule Setting]
Port_A.
[CTIModule Setting]
Port_A.
Port Utilization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
19
Chapter 1: Cisco ICM/IP Contact Center Port Utilization
Cisco Unified CRM Connector