Cisco Cisco Unified Contact Center Enterprise 10.0(1) Design Guide

10-18

Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND

OL-8669-16

Chapter 10 Sizing Unified CCE Components and Servers

Peripheral Gateway and Server Options

Figure 10-7

Agent PG Configuration Options with Cisco Agent Desktop

Table 10-4

PG and PIM Sizing Recommendations

Sizing Variable

Recommendation Based on Unified ICM Software
Releases 7.0 and 7.1

Maximum number of PGs per Unified ICM

Maximum number of PG types per server platform

Up to 2 PG types are permitted per server, provided that any
given server is limited to the maximum agent and VRU port
limitations outlined in

Table 10-2

Maximum number of Unified CM PGs per server

Only one Unified CM PG, Generic PG, or System PG is
allowed per physical server

Maximum number of Unified CM PIMs per PG

Only one Unified CM PIM with associated Agents can be
configured per PG. A second PIM with only CTI Route Points
associated is possible but not required. See

Peripheral

Gateway Design Considerations, page 3-22

, for more

information.

Can PGs be remote from Unified ICM?

Yes

Can PGs be remote from Unified CM?

Maximum number of IVRs controlled by one Unified CM

Refer to the Cisco Unified Communications Solution
Reference Network Design (SRND), available at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/pro
ducts_implementation_design_guides_list.html

Maximum number of CTI servers per PG

Can PG be co-resident with Cisco MCS Unified CM
appliance?

143999

CCM PG (CCM PIM)

VRM PG (VRU PIM)

CTI Server

CTI OS

Agent PG

(All-in-one)

Generic PG

(CCM PIM and VRU PIM)

CTI Server

CTI OS

Agent PG

(Unified CCE PG)

(Unified CCE System PG)

CCM PG (CCM PIM)

CTI Server

CTI OS

Agent PG

(with CCM)

Generic PG

(CCM PIM and VRU PIM)

CTI Server

CTI OS

MR PG

Dialer

Agent PG

(with Outbound)

CAD Server