Cisco Cisco IPCC Web Option Design Guide
9-8
Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
OL-8669-16
Chapter 9 Sizing Call Center Resources
Cisco Unified CCE Resource Calculators
Figure 9-2
Cisco Unified CCE Resource Calculator
Standard Unified CCE Resource Calculator Input Fields (What You Must
Provide)
Provide)
When using the Cisco Standard Unified CCE Resource Calculator, you must provide the following input
data:
data:
Project Identification
A description to identify the project or customer name and the specific scenario for this calculation. It
helps to distinguish the different scenarios run (exported and saved) for a project or a customer proposal.
helps to distinguish the different scenarios run (exported and saved) for a project or a customer proposal.
Calls Per Interval (BHCA)
The number of calls attempted during the busiest interval, or busy hour call attempts (BHCA). You can
choose the interval to be 60 minutes (busy hour), 30 minutes (half-hour interval), or 15 minutes. This
choice of interval length allows the flexibility to calculate staffing requirements more accurately for the
busiest periods within one hour, if desired. It can also be used to calculate staffing requirements for any
interval of the day (non-busy hour staffing).
choose the interval to be 60 minutes (busy hour), 30 minutes (half-hour interval), or 15 minutes. This
choice of interval length allows the flexibility to calculate staffing requirements more accurately for the
busiest periods within one hour, if desired. It can also be used to calculate staffing requirements for any
interval of the day (non-busy hour staffing).