Cisco Cisco IPCC Web Option Design Guide
12-14
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 12 Bandwidth Provisioning and QoS Considerations
Quality of Service
QoS Configuration
This section presents some QoS configuration examples for the various devices in a Unified CCE system.
Configuring QoS on Unified ICM Router and PG
The QoS setup on the Unified ICM Router and PG is necessary only if the marking will be done in the
Unified ICM and will be trusted by the network. For details, refer to the Installation Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions, available at
Unified ICM and will be trusted by the network. For details, refer to the Installation Guide for Cisco
ICM/IPCC Enterprise & Hosted Editions, available at
Configuring QoS on Cisco IOS Devices
This section presents some representative QoS configuration examples. For details about campus
network design, switch selection, and QoS configuration commands, refer to the Cisco Enterprise QoS
Solution Reference Network Design Guide, available at
network design, switch selection, and QoS configuration commands, refer to the Cisco Enterprise QoS
Solution Reference Network Design Guide, available at
Note
The terms public network and visible network are used interchangeably throughout this document.
Note
The marking value, bandwidth data, and queuing policy in the examples below are provided for
demonstration purpose only. Under no circumstances should you copy and paste the examples without
making corresponding changes in the real working system.
demonstration purpose only. Under no circumstances should you copy and paste the examples without
making corresponding changes in the real working system.
Configuring 802.1q Trunks on IP Switches
If 802.1p is an intended feature and the 802.1p tagging is enabled on the NIC for the visible network,
the switch port into which the Unified ICM server plugs must be configured as an 802.1q trunk, as
illustrated in the following configuration example:
the switch port into which the Unified ICM server plugs must be configured as an 802.1q trunk, as
illustrated in the following configuration example:
switchport mode trunk
switchport trunk encapsulation dot1q
switchport trunk native vlan [data/native VLAN #]
switchport voice vlan [voice VLAN #]
switchport priority-extend trust
spanning-tree portfast
Configuring QoS Trust
Assuming Unified ICM DSCP markings are trusted, the following commands enable trust on an IP
switch port:
switch port:
mls qos
interface mod/port
mls qos trust dscp