Cisco Cisco IPCC Web Option Design Guide

Page of 388
 
12-14
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 12      Bandwidth Provisioning and QoS Considerations
Quality of Service
QoS Configuration
This section presents some QoS configuration examples for the various devices in a Unified CCE system.
Configuring QoS on Unified ICM Router and PG
The QoS setup on the Unified ICM Router and PG is necessary only if the marking will be done in the 
Unified ICM and will be trusted by the network. For details, refer to the Installation Guide for Cisco 
ICM/IPCC Enterprise & Hosted Editions
, available at 
Configuring QoS on Cisco IOS Devices
This section presents some representative QoS configuration examples. For details about campus 
network design, switch selection, and QoS configuration commands, refer to the Cisco Enterprise QoS 
Solution Reference Network Design Guide
, available at 
Note
The terms public network and visible network are used interchangeably throughout this document.
Note
The marking value, bandwidth data, and queuing policy in the examples below are provided for 
demonstration purpose only. Under no circumstances should you copy and paste the examples without 
making corresponding changes in the real working system.
Configuring 802.1q Trunks on IP Switches
If 802.1p is an intended feature and the 802.1p tagging is enabled on the NIC for the visible network, 
the switch port into which the Unified ICM server plugs must be configured as an 802.1q trunk, as 
illustrated in the following configuration example:
switchport mode trunk 
switchport trunk encapsulation dot1q 
switchport trunk native vlan [data/native VLAN #] 
switchport voice vlan [voice VLAN #] 
switchport priority-extend trust 
spanning-tree portfast 
Configuring QoS Trust
Assuming Unified ICM DSCP markings are trusted, the following commands enable trust on an IP 
switch port:
mls qos 
    interface mod/port 
        mls qos trust dscp