Cisco Cisco Unified Contact Center Enterprise 9.0(2) Design Guide
12-34
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 12 Bandwidth Provisioning and QoS Considerations
Bandwidth Provisioning
Cisco Desktop Administrator Bandwidth Usage
The bandwidth requirements for Cisco Desktop Administrator are very small and are seen only when an
administrator is actively changing configurations. In general, the bandwidth used by Cisco Desktop
Administrator is negligible from a provisioning standpoint.
administrator is actively changing configurations. In general, the bandwidth used by Cisco Desktop
Administrator is negligible from a provisioning standpoint.
Cisco Desktop Monitoring Console Bandwidth Usage
The bandwidth requirements for the Cisco Desktop Monitoring Console are very small and short-lived.
In general, the bandwidth used by the Cisco Desktop Monitoring Console is negligible from a
provisioning standpoint.
In general, the bandwidth used by the Cisco Desktop Monitoring Console is negligible from a
provisioning standpoint.
Best Practices and Recommendations for Cisco Agent Desktop Service Placement
In a Unified ICM installation using Cisco Agent Desktop, all CAD services except the VoIP Monitor
Service and the Recording and Playback Service must coreside with the PG. You can install the VoIP
Monitor Service and Recording and Playback Service on other servers (off-board).
Service and the Recording and Playback Service must coreside with the PG. You can install the VoIP
Monitor Service and Recording and Playback Service on other servers (off-board).
VoIP Monitor Server
A single VoIP Monitor Service supports up to 58 simultaneous silent monitoring sessions. Additional
VoIP Monitor Services increase the SPAN-based monitoring capacity of the installation.
VoIP Monitor Services increase the SPAN-based monitoring capacity of the installation.
You can have a maximum of five VoIP Monitor servers in a CAD installation. Only one VoIP Monitor
Service can exist on a single server.
Service can exist on a single server.
The main load on a VoIP Monitor Service is the amount of network traffic that is sent to the VoIP Monitor
Service for the devices that are assigned to that VoIP service, not the number of simultaneous monitoring
sessions. When Switched Port Analyzer (SPAN) is configured to send traffic from a device to a VoIP
service, the VoIP services packet sniffer monitors network traffic even without active monitoring
sessions. The amount of traffic monitored limits the number of devices that you can assign to a VoIP
Monitor Service.
Service for the devices that are assigned to that VoIP service, not the number of simultaneous monitoring
sessions. When Switched Port Analyzer (SPAN) is configured to send traffic from a device to a VoIP
service, the VoIP services packet sniffer monitors network traffic even without active monitoring
sessions. The amount of traffic monitored limits the number of devices that you can assign to a VoIP
Monitor Service.
If a VoIP Monitor Service coresides with the CAD base services on the PG, it supports the network traffic
of up to 100 agents. You can dedicate a third NIC for SPAN destination port in this environment,
although it is not necessary.If more than 100 agents are configured to use a single VoIP Monitor Service,
you must move that service off-board to another server. A single VoIP Monitor Service supports the
network traffic of 400 agent phones if you use a 100 Megabit NIC to connect to the switch. A single VoIP
Monitor Service supports the network traffic of 1000 agent phones if you use a Gigabit NIC to connect
to the switch.
of up to 100 agents. You can dedicate a third NIC for SPAN destination port in this environment,
although it is not necessary.If more than 100 agents are configured to use a single VoIP Monitor Service,
you must move that service off-board to another server. A single VoIP Monitor Service supports the
network traffic of 400 agent phones if you use a 100 Megabit NIC to connect to the switch. A single VoIP
Monitor Service supports the network traffic of 1000 agent phones if you use a Gigabit NIC to connect
to the switch.
Note
If the switch does not support ingress and egress traffic on the same switch port, then you must use a
dedicated NIC to support SPAN services
dedicated NIC to support SPAN services
Recording and Playback Server
You can have a maximum of two Recording and Playback Services in a CAD installation. As with the
VoIP Monitor Service, only one of these services can exist on a single computer.
VoIP Monitor Service, only one of these services can exist on a single computer.
If the Recording and Playback Service coresides with CAD base services on the PG, it supports up to 32
simultaneous recording sessions. If you require more recording and playback sessions, move the
Recording and Playback Service to another server. The Recording and Playback Service can coexist with
an off-board VoIP Monitor Service. An off-board Recording and Playback Service supports up to 80
simultaneous recordings.
simultaneous recording sessions. If you require more recording and playback sessions, move the
Recording and Playback Service to another server. The Recording and Playback Service can coexist with
an off-board VoIP Monitor Service. An off-board Recording and Playback Service supports up to 80
simultaneous recordings.