Cisco Cisco IP Contact Center Release 4.6.2 Design Guide
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 6 Cisco Unified Mobile Agent
Cisco Unified Mobile Agent Sizing
a failover on their agent desktop, but they will have to log in again after a Unified CM or ICM failover
has occurred. For more details on Unified CM and ICM failovers, see the chapter on
has occurred. For more details on Unified CM and ICM failovers, see the chapter on
.
Cisco Unified Mobile Agent Sizing
Mobile agent call processing uses significantly more server resources and therefore will reduce the
maximum number of supported agents on both Unified CM and the ICM Agent PG. The maximum
number of supported mobile agents also varies between Unified CM Release 4.x and Release 5.x. For
more details on sizing a Unified CCE deployment with mobile agents, see the chapters on
maximum number of supported agents on both Unified CM and the ICM Agent PG. The maximum
number of supported mobile agents also varies between Unified CM Release 4.x and Release 5.x. For
more details on sizing a Unified CCE deployment with mobile agents, see the chapters on
, and
.